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Our Work

Pragmatic solutions.  Immediate Results

Informative Interview

Empowering growth through security-driven innovation

Client: A fast growing technology company with a vision to expand internationally and establish itself as a market leader

Challenge: This client had high ambitions including expanding into overseas markets and increasing its appeal to high-profile clients who prioritise information security. However, they faced several hurdles:

  1. A need for ISO27001 certification to build credibility and ensure regulatory compliance

  2. Integrating information security principles into their product design and operational processes

  3. Demonstrating to current and potential clients that security was fundamental to their services

  4. Supporting growing operations with the right personnel without over-extending their budget

Solution: With a focus on sustainable security practices, I partnered with the client to develop and implement a robust security framework that not only supported their growth, but also strengthened their brand's value proposition.​

Outcome: As a result of this investment and focus, the company achieved:

  • ISO27001 certification boosting their credibility

  • Successful entry into new international markets supported by a security posture that met regulatory and client expectations

  • Increased client trust and satisfaction leading to longer contracts and positive referrals

  • Scalable security practices in their product and operations, preparing them for future growth

Casual Business Meeting
Enabling Secure Digital Transformation of a Sensitive, High-Volume Process

Client: A  national body responsible for processing large volumes of highly sensitive data under strict legal and regulatory oversight.

Challenge:
The client aimed to transform manual, paper-based processes into a digital platform to improve efficiency and meet evolving user needs. However, the process involved handling highly confidential information and was subject to stringent compliance requirements, making security, resilience, and availability critical priorities. The organisation faced several key challenges:

  1. Ensuring a secure, legally compliant digital transformation for high-volume, sensitive information.

  2. Maintaining a high standard of user experience without sacrificing security measures.

  3. Building a cloud platform with high resilience and availability to support uninterrupted access.

Solution:
I collaborated with the client’s design and development teams to create a secure and resilient cloud-based solution that prioritised both regulatory compliance and user experience. My role included defining and implementing a security framework that embedded regulatory controls and enabled a seamless transition to the digital platform.

  1. Risk-Based Security Architecture:
    I conducted a risk assessment to identify potential vulnerabilities and compliance requirements, then worked with a specialist security architect to design an architecture specifically for this platform. This involved using robust encryption for data in transit and at rest, access control mechanisms, and strict identity verification to protect against unauthorised access, all while aligning with regulatory standards.

  2. Embedding Security in Design and Development:
    Working closely with design and development teams, I ensured security was a core component of the platform’s architecture, from initial design through to deployment. We integrated secure coding practices and automated testing to detect vulnerabilities early in the development lifecycle, which helped streamline compliance without delaying project timelines.

  3. High Availability and Resilience in the Cloud:
    To meet the demand for uninterrupted service, I guided the implementation of a high-availability cloud environment. We leveraged failover mechanisms, redundancy, and disaster recovery planning, ensuring that the platform could handle unexpected disruptions with minimal impact on users. This setup was critical to maintaining accessibility and reliability, particularly given the high-volume data processing needs.

  4. User-Centric Security Controls:
    One of our top priorities was ensuring a secure platform that didn’t compromise the user experience. To achieve this, I worked with the team to develop intuitive security controls, such as multi-factor authentication, that protected sensitive data without adding unnecessary complexity for users. This approach allowed us to prioritise usability alongside security, ensuring a smooth user experience.

  5. Compliance and Continuous Monitoring:
    We implemented continuous monitoring to ensure real-time detection and response to any potential threats. This allowed the platform to stay compliant with regulatory requirements by identifying and addressing issues proactively. I also provided the team with detailed compliance documentation and reporting tools to streamline audits and maintain transparency with regulatory bodies.

Outcome:
Through our collaborative efforts, the client successfully launched a digital platform that transformed their high-sensitivity, high-volume process, achieving the following outcomes:

  1. Enhanced Security and Compliance: The platform met stringent legal and regulatory standards, giving stakeholders confidence in the protection of sensitive information.

  2. High Availability and Reliability: Built-in redundancy and resilience ensured uninterrupted access, meeting the client’s availability requirements and supporting seamless user operations.

  3. Improved User Experience: Security features were seamlessly embedded, providing a secure, user-friendly experience that didn’t compromise functionality or ease of use.

  4. Streamlined Audit and Monitoring Processes: Continuous monitoring and compliance documentation simplified regulatory audits and provided ongoing assurance of compliance.

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Standing Meeting

Developing a Security and Counter Fraud Framework

Client: A consortium of diverse financial services organisations requiring the creation and publication of new industry counter fraud standards.

Challenge:
The programme of work involved establishing a security and counter-fraud framework from scratch. The diversity of the organisations involved brought varied perspectives and priorities, leading to disagreements on what constituted proportionate and necessary measures. This added significant complexity compared to working with a single organisation, as achieving consensus was essential for the framework’s success.

Solution:
A collaborative governance structure and delivery plan were developed to ensure all stakeholders were actively involved in co-creating the counter-fraud strategy. Key to this approach was fostering open communication, facilitating consensus, and leveraging personal negotiation skills to align stakeholder objectives. By involving all parties in the design process, the framework addressed the unique needs of each organisation while maintaining industry-wide applicability and credibility.

Outcome:
The co-created framework successfully balanced the diverse needs of the consortium and was implemented by participating organisations. Those that fully adopted the framework experienced fraud rates measurably lower than their competitors. The collaborative approach not only achieved immediate results but also set a precedent for ongoing cooperation and alignment in the development of industry standards.

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